Managing Director & CEO

Mashrur began his banking career in 1995 as a Management Trainee at ANZ Grindlays Bank and went on to serve in leadership roles at ANZ Bank Melbourne, Standard Chartered Bank Qatar, Citibank N.A., American Express Bank, BRAC Bank, and Eastern Bank. He joined City Bank in 2007, taking on several senior roles, including Head of Retail Banking, Chief Communications Officer, and Chief Operating Officer, before being appointed CEO.

During his tenure as CEO of City Bank over the past seven years, he has led the Bank to unprecedented growth. The Bank’s deposits increased from BDT 20,517 crore to BDT 63,164 crore, its loan portfolio expanded from BDT 23,139 crore to BDT 50,620 crore, and its operating profit grew from BDT 668 crore to BDT 2,695 crore in 2025. In the same period, the Bank’s income-expense ratio improved significantly, dropping from 58.1% to 43.7%. The Bank also made significant progress in asset quality, reducing its bad loan ratio from 5.3% in 2018 to 2.5% in 2025, while increasing the provision coverage ratio against classified loans from 72.7% to 127.0%.

Beyond financial performance, Mashrur has driven strategic transformation and inclusion initiatives, repositioning City Bank from an urban-centric institution to a Bank for the masses. He spearheaded the launch of digital nano loans with Bkash, agent banking, SME and micro-finance services, and the City Alo women’s banking platform. He also played a pivotal role in popularizing the Citytouch digital banking platform, which facilitated transactions exceeding BDT 125,000 crore in 2025. In 2025, he was elected Chairman of the Association of Bankers, Bangladesh Limited (ABB). He also serves as Chairman of the SWIFT Member & User Group of Bangladesh (SMUGB). In addition, he is an Executive Committee Member of BIBM and the first Chairman of Bangladesh Startup Investment Company PLC, the country’s first venture capital company established under the supervision of Bangladesh Bank.

Alongside his accomplishments as a banker, he has established himself as a distinguished novelist, poet, and translator, earning widespread acclaim and numerous awards for his literary works.